Customer Care Workshop

We all know what it feels like to be on the receiving end of poor customer service and the impact it can have on your business. The Customer Care Workshop aims to address poor customer service and give your business that competitive edge.

Course content

• What is customer care?
• Why customers are important?
• Putting the customer first
• Focusing on the customers needs
• Turning poor service into good customer service
• How to handle customer complaints

Info

• Duration: Half Day Course
• The candidate will receive a certificate confirming the training has been undertaken
• Cost: On request